Frequently Asked Questions
Everything you need to know about shopping with Shop Lune.
What are your standard shipping times?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
How can I track my order?
Once your order has shipped, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your package's progress.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please visit our Returns Center to initiate a request.
Which payment methods do you accept?
Shop Lune accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.
How can I contact customer support?
You can reach our dedicated support team via email at support@shoplune.com or through our live chat feature available Monday through Friday, 9 AM to 5 PM EST.